Cannot Add Follower

• ONLY Clinect portal users can be added as followers, as they will need to have login credentials for the portal to access the incident management screen. This is for security and HIPAA reasons, due to the nature of the incident information.

• If you are unable to add a portal user to an incident, it may be that they have conflicting permissions. If they are not authorized to view information for the survey, provider and/or provider associated with the incident, the system will not allow them to be added as a follower.