Incorrect Provider and/or Location

• Incorrect Provider(s): For triggered incidents, the provider displayed is the rendering provider of the patient encounter associated with the survey. For manual incidents, the provider can be manually added during the creation of the incident.  In most cases, you will not need to edit the provider listed.  However, if needed, you can change the provider by clicking on the word ‘Provider’ and select from the drop-down menu that appears.

• Incorrect Location(s): For triggered incidents, the location displayed is the service location of the patient encounter associated with the survey. For manual incidents, the location can be manually added during the creation of the incident.  In most cases, you will not need to edit the location listed.  However, if needed, you can change the location by clicking on the word ‘Location’ and select from the drop-down menu that appears.